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Accelerated Customer Returns (BKP)

This scope item supports the following processes:

01 - Accelerated Customer Returns Management

No lanes are present in the pool, add at least 1 lane first BKP - Accelerated Customer Returns You can add the lane only when the pool is highlighted Returns and Refund Clerk BD9 (Sell from Stock) Generate Credit memo request Generate subsequent delivery free of charge order Customer returns material Customer returns material Use billing document or sales order document as reference refund decision made/checked Refund customer with a credit memo (Option A) Compensate customer with a replacement material (Option B) Check Refund Results Immediate Refund Return Order release Refund on Hold End Process No Refund Refund Generate Return Delivery Create Return Order Determine Refund Display Return Overview You can add the lane only when the pool is highlighted Shipping Specialist Send Back to Customer (Option C) Follow-up Activity 0021 Create Free-of- Charge Delivery Perform Picking Post Goods Issue Perform Picking Post Goods Issue Perform Picking Post Goods Receipt Create Outbound Delivery You can add the lane only when the pool is highlighted Receiving Specialist Perform Material Inspection You can add the lane only when the pool is highlighted Billing Clerk Sales Order Fulfillment Monitoring (BKK) (Optional) End Process Create Credit Memo Create Customer Invoice

02 - Accelerated Customer Returns Management

No lanes are present in the pool, add at least 1 lane first Customer You can add the lane only when the pool is highlighted N/A Goods remain at customer site.Field sales representative goes to customer and performs ispection FSR reports inspection results No lanes are present in the pool, add at least 1 lane first Supplier You can add the lane only when the pool is highlighted N/A No lanes are present in the pool, add at least 1 lane first BKP - Accelerated Customer Returns You can add the lane only when the pool is highlighted Returns and Refund Clerk Seller receives customer complaint Seller receives customer complaint Flag: Inspection at customer site Justified complaint - but material remains at customer site Refund customer with a credit memo Generate Subsequent Replacement Order (Free of Charge) Refund decision made Generate Credit Memo Request Compensate customer with a replacement material Unjustified Complaint Unclear material status, initiate normal return Create Return Order Change Return Order BKP - 01 - Accelerated Customer Returns Mgmt Initiate normal return Follow-Up Activity: Inspection at customer site (0008) Determine Refund Change to Follow- up Activity 0013: Material remains at customer site Change to Follow-up Activity 0013: Material remains at customer site Change to Follow- up Activity 0001: Receive into plant Change Follow- Up Activity Change Follow- Up Activity Change Follow- Up Activity Reject Returns Order Item You can add the lane only when the pool is highlighted Shipping Specialist Create Free-of- Charge Delivery Post Goods Issue Perform Picking You can add the lane only when the pool is highlighted Billing Clerk Create Credit Memo End Process Create Customer Invoice

03 - Accelerated Customer Returns Management

No lanes are present in the pool, add at least 1 lane first Supplier You can add the lane only when the pool is highlighted N/A Create Return Order with reference to Customer Order via Purchase Order Supplier Credit Memo No lanes are present in the pool, add at least 1 lane first Customer You can add the lane only when the pool is highlighted N/A Request a Return Customer receives replacement via FoC 3rd Party SO Customer Reimbursement Customer receives FoC replacement No lanes are present in the pool, add at least 1 lane first BKP - Accelerated Customer Returns You can add the lane only when the pool is highlighted Returns and Refund Clerk Generate Credit memo request Subsequent Delivery of Free- of-Charge 3rd Party Sales Order (BDK) with reference to original Sales Order Immediate Refund Compensate Customer with a replacement material Refund Customer with a Credit Memo refund decision made / checked Generate Return Delivery Refund Refund On Hold Return Order Release End Process No Refund Determine Refund Create Return Order Display Return Overview Gateway Generate subsequent delivery FoC order You can add the lane only when the pool is highlighted Shipping Specialist Create Outbound Delivery Perform Picking Post Goods Issue Create Free-of- Charge Delivery Perform Picking Post Goods Issue BDN - Sales of Non-Stock Item with Order- Specific Procurement ( Optional) You can add the lane only when the pool is highlighted Receiving Specialist Follow-up Activity: Return to Supplier Generate Return PO Perform Material Inspection Post Goods Receipt Perform Picking You can add the lane only when the pool is highlighted Billing Clerk Create Credit Memo Create Customer Invoice You can add the lane only when the pool is highlighted Accounts Receivable Accountant Accounts Receivables ( J59) You can add the lane only when the pool is highlighted Accounts Payable Accountant Accounts Payble (J60) Create Supplier Credit Memo Customer returns goods