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Collections and Dispute Management (BFC)

This scope item supports the following processes:

01 - Main

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Accountant Daily Daily Collections and Disputes Managed 02 - Master Data 04 - Dispute Case Opening 05 - Dispute Case Management 06 - Reporting Disputes 07 - Collections Management 03 - Organizational Structure 08 - Reporting Collections 09 - Periodic Activities Close Case?        

02 - Master Data

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Manager Define Accounting Clerk New Accounting Clerk New Accounting Clerk You can add the lane only when the pool is highlighted Accounts Receivable Accountant Accounting Clerk Assigned Manage Customer Master Data

03 - Organizational Structure

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Manager Define Org. Structure Define Org. Structure Manage Collection Strategies Define Collection Groups Assign Collection Groups to Collection Segments Org. Structure defined

04 - Dispute Case Opening

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Accountant Creating Dispute from Complaint Dispute Opening Dispute Opening Options of Dispute Creation Schedule Automatic Dispute Creation Job (optional) Dispute Case Created from Complaint Automatic Dispute Created Incoming Complaint Automatic Creation You can add the lane only when the pool is highlighted Cash Management Specialist Creating Dispute from Underpayment with Reason Dispute Case Created from Underpayment Underpayment with Reason

05 - Dispute Case Management

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Accountant Dispute Cases Available Dispute Cases Available Assigning Dispute Cases Closing Dispute Case Starting Receivables Collection Dispute Cases Processed Processing Dispute Case Via Central Dispute Transaction Not Justified Customer Complaint Justified Customer Complaint

06 - Reporting Disputes

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Manager Open Disputes Daily Daily Views of Chosen Criteria are Displayed Monitor Overdue Receivables in Disputes Monitor Solved Disputes Monitor Created Versus Solved Disputes Monitor Processing Days of Open Disputes Disputes

07 - Collections Management

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Accountant Calling Worklist Preparing Customer Contact Create Dunning Notice Customer Commits to Pay Customer asks for Resubmission Customer Indicates that Invoice is not Correct Run Distribution of Data Create Worklist (Nightly Run) Daily Daily Creating Promise to Pay Creating Resubmission Creating Dispute Case Sending Correspondence Document Customer Contact Collections processed

08 - Reporting Collections

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Manager Collection Progress Promises to Pay Daily Daily Different views are displayed Supervise Collections Worklist Cash Collection Tracker Collection Management Reporting You can add the lane only when the pool is highlighted Accounts Receivable Accountant Display Dunning History Daily Daily Different views are displayed

09 - Scheduling Background Jobs

No lanes are present in the pool, add at least 1 lane first SAP S/4HANA < BFC - Collections and Dispute Management > You can add the lane only when the pool is highlighted Accounts Receivable Accountant Assign Collection Specialists Assignment of Collection Profile to Business Partner Change Collection Segment Data for Business Partner Write-Off Dispute Cases