Service Contract Management (426)

This scope item supports the following processes:

Service Contract Management

Note No lanes are present in the pool, add at least 1 lane first 426 - Service Contract Management You can add the lane only when the pool is highlighted Customer Service Manager (Customer Management) Create Service Contract and Add Service Contract Items Profit centre is automatically determined from employee responsible Maintain Product List and Create Price Agreements for Service Product Contract based prices and discounts for services and spare parts in product list of service contract item Adapt Service Contract Prices Release Service Contract and Service Contract Items 41Z - Service Order Management (Optional) Change Sold-to-Party in Service Contract New Service Contract is Created (Optional) Manually Renew Entire Service Contract New Service Contract Items in Existing Service Contract are Created (Optional) Manually Renew Service Contract Item New Service Contract Item is Created in Existing Service Contract (Optional) Auto Renewal of Service Contract Item (Optional) Cancel Service Contract or Service Contract Item Service Contract or Service Contract Item is Cancelled and End Date is Adjusted Automatically Renew contract item before validity ends as per predefined period and date Billing Document Request Created Based on Billing Request Lines from Biling Plan SLA determination at service order item level Service contract determination in service order You can add the lane only when the pool is highlighted Billing Clerk Create Invoice You can add the lane only when the pool is highlighted Cost Accountant - Sales You can add the lane only when the pool is highlighted Accounts Receivable Accountant J59 - Accounts Receivable End Event You can add the lane only when the pool is highlighted Controller Controlling Object Internal Order created at Contract Item Level