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Service Order Management (41Z)
This scope item supports the following processes:
Service Order Management
No lanes are present in the pool, add at least 1 lane first
41Z - Service Order Management
You can add the lane only when the pool is
highlighted
Customer
Customer
interaction
Customer
accepts quotation
Start Event
Start Event
You can add the lane only when the pool is
highlighted
Customer Service Representative (Customer Management)
Create Service
Order Quotation
Create and
Release Service
Order
Create Billing
Document
Request
You can add the lane only when
the pool is highlighted
Customer Service Manager
Create Service
Confirmation
Execute Service (
e.g. with SAP
Field Service
Management)
You can add the lane
only when the pool is
highlighted
Billing Clerk
Create Billing
Document
End Event