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Quality Management for Complaints from Customers (2FA)
This scope item supports the following processes:
Quality Management for Complaints from Customers
No lanes are present in the pool, add at least 1 lane first
2FA - Quality Management for Complaints from Customers
You can add the lane only when the pool is highlighted
Quality Engineer
Customer raises a complaint
Customer
raises a
complaint
BD9 - Sell from Stock
BD9 - Sell from
Stock
Create Quality Notification
with Basic Data
Capture Defects, Define
Root Cause Analysis, and
Document Immediate
Actions
Define Corrective Actions
and Correction Tasks
Review Root Cause
Analysis and Document
Root Cause, Review
Corrective Actions and
Correction Tasks
Complete Notification
Define Preventive Actions
Review Preventive Actions
Display a List of Quality
Notifications (optional)
Display a List of Quality
Notification Tasks (optional)
End Event
You can add the lane only when the pool is
highlighted
Employee
Execute Root Cause
Analysis, Corrective
Actions, Correction
Tasks and Document
Outcome
Execute Preventive
Actions and Document
Outcome