Accelerated Customer Returns (BKP)

1.) Return to seller: In reference to the original billing document or sales document a return order is created. Once saved, a return delivery is automatically generated. After receiving the goods they are inspected at the warehouse. The user can influence when the refunding documents are created: either directly, when releasing a return order or after the inspection. Finally he can decide on the compensation type for the customer: either shipping a replacement or paying a credit memo.

2.) Return to seller with inspection at customer site: The user decides to perform the inspection at the customer site before initiating a physical return.

3.) Return to supplier via seller: After lean inspection at seller, it is requested to send goods back to supplier. The supplier decides on the refund towards the vendor, while the vendor decides on the compensation type towards the customer.

Key Process Steps Covered

Return to seller:

Create return order
Perform material inspection
Send back to customer, book to free available stock or scrap
Determine refund
Create credit memo or replace material free of charge
Display return overview

Return to seller with inspection at customer site:

Create return order
Change return order after inspection at customer site
Reject return, specify compensation or initiate physical return
Create credit memo or replace material free of charge

Return to supplier via seller:

Create return order
Perform lean material inspection
Generate return purchase order: Request return to supplier
Ship to supplier
Seller to receive refund by supplier
Seller to refund customer with credit memo
Seller to ship free of charge material replacement

Benefits

Generate follow-up documents automatically
Perform refund in one step
Include goods inspection
Reduce transportation costs and save time while performing inspection at customer site
Return goods to supplier via seller
Provide end-to-end support and monitoring of the return process