Sales Order Fulfillment Monitoring
You can use this process to address problems that occur during the sales order fulfillment process. The application allows you, as an internal sales representative, to manage, monitor, and collaborate on solutions to resolve issues. Examples of issues are missing documents, missing or unconfirmed information, and various types of blocks. You can use the application to search for specific sales orders. You can also filter the list of issues according to the stage at which it occurs. The stages are as follows:
- In order
- In supply
- In delivery
- In invoice
- In accounting
Key Process Steps Covered
- For the following types of issues, you can use the cockpit to monitor, resolve and collaborate:
- Incomplete data
- Unconfirmed quantities
- Credit blocks
- Issues in supply, in purchase orders and manufacturing orders
- Delivery blocks in sales orders and other delivery issues
- Shipping blocks in deliveries and other shipping issues
- Billing blocks, invoice issues, and accounting issues for invoices
Benefits
- Provides a quick overview of the complete process: all issues in the context of the business objects can be displayed
- See at one glance if products are partially delivered and not invoiced and reasons why this might be the case
- Resolves issues within the process flow
- Provides the status of the process stage, such as all issues in sales orders