This scope item covers the management of service contracts in SAP S/4HANA Service. Service contracts are outline agreements that define services offered for a particular period and represent long-term service agreements with customers. Service contracts are billed on periodical billing plan. Via price adaptations for service contract different prices within the contract periods are possible.
Customer-specific price agreements can be defined and handled within service contracts. Service contract determination is enabled for service orders which correspond with the service contract in predefined criteria – in this case, contract and price details from determined service contract are considered.
Customers can define service level agreements and maintain service/response profiles in service contracts.
It is possible to renew an expiring service contract automatically for a predefined period at a predefined date. Another option is to manually renew service contracts and items. As part of the change process, it is also possible to change the sold-to party of a service contract and a new service contract is automatically created.