Service Order Management

Service orders record the details of a one-off service agreed upon by a service provider and a service recipient.

You can do the following:

- Create a service order as a follow-up transaction of another transaction (for example, a service request)

- Create follow-up transactions from a service order (for example, a service confirmation)

- Create a service order as a follow-up transaction of a service order template

This scope item covers the creation of service orders in which diverse services and service parts can be planned. Service technicians execute the services and optionally make use of related service parts. After the service order is confirmed and completed, an invoice is created.

Key Process Steps Covered

  • Create Service Quotation
  • Create Service Order and Release Service Order
  • Create Service Confirmation
  • Create Billing Document Request
  • Create Billing Document

Benefits

  • An end-to-end process for Service management, from quote to order to billing
  • Create Service orders from Service Quotations
  • Flexibly combine service tasks and materials in one Service Order
  • Conduct automatic contract determination if Service Contracts are enabled
  • Full integration in S/4HANA Procurement and Billing