Return Order Processing for Non-Stock Material

A non-stock material can be used in the return order. Non-stock materials are not included in inventory management. With creation of a return delivery, the goods receipt is reflected by a confirmation posting. Non-stock items can be handled along with stock items on one return order.

The user can influence when the refunding documents are created: either directly when releasing a return order, or after materials are received physically. Finally the user can decide on the compensation type for the customer: either paying a credit memo or shipping a replacement.

Key Process Steps Covered

Create return order
Generate return delivery
Post goods receive (statistical confirmation)
Determine refund
Create credit memo or replace material free of charge

Benefits

Take back items from your customer that do not need maintenance in inventory, simplifying data entry for the items
Integrate return of non-stock items fully in return order processing
Decide immediate on compensation options