Quality Management in Sales

This scope item manages quality inspection activities in outbound delivery processes. Quality inspection activities may be important before goods issue.           

When creating an outbound delivery for a material that is the subject of an inspection in the sales and delivery process, an inspection lot is created based on an inspection plan. The quality technician records the inspection results for a sample size. Based on these inspection results, the quality engineer makes a usage decision, for example, accepting or rejecting the material. If accepted, the goods are posted and sent to the customer. If rejected, the whole quantity is posted to blocked stock and the delivery is updated. For the rejected results, a defect is automatically recorded. Any further stock of the same material must be accepted before they are delivered.

Key Process Steps Covered

  • Sell material to a customer and create an outbound delivery
  • Review inspection plan
  • Display open inspection lots
  • Record quality inspection results
  • Make usage decision, optionally attach documents
  • Review and analyze defects
  • Post goods issue for the outbound delivery

Benefits

  • Integrate quality inspection activities in the sales process
  • Use inspection plans for quality inspections
  • Detect nonconformities before delivering materials to a customer