Credit Memo Processing

A credit memo request is created with the amount to be credited and placed on a billing block for review. It is then released to become billing relevant and appear on the billing due list. The periodic billing process creates a credit memo to be sent to the customer and posts a journal entry.

Key Process Steps Covered

Create credit memo request
Approve workflow for credit memo requests
Remove billing block (review credit memo request)
Create credit memo

Benefits

Integrate credit memo processing in the system